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Awaiting Order Arrival

What shipping options are available on D1Gold.com?

For each address within the United States, the following charges apply:

**Mother's Day Shipping & Delivery Information**
Place your order by May 9 at 12PM EDT for complimentary delivery of your D1Gold gift box in time for Mother's Day.

Orders including personalization: place your order with personalization by May 4th at 5:30PM EDT for complimentary delivery in time for Mother's Day.

**Standard Shipping: $0**
Available on all orders under $1,000. Please allow 3-5 business days to receive your items. Items ordered together may not always ship together.

D1Gold is proud to support sustainable shipping practices on 100% of U.S. ground shipments.

**Express Shipping with signature on delivery: $0**
Available on all orders above $1,000. Please allow 1-2 business days to receive your items. Items ordered together may not always ship together.

**Next-day delivery: $20 (complimentary for orders above $3,000)**
Orders placed before 3:00PM EST Monday through Friday will be delivered on the following day. Orders placed on Saturday before 1:00PM EST will be delivered Monday. Sunday and holiday delivery are not available. Next-day delivery is not offered for watches or personalized items.

Please note that all orders above $1,000 require a signature.

**Buy Online, Pick Up in Store: USD $0**
In-store pickup is currently available at all D1Gold locations in the United States.

**Engraving Schedule**
Please allow an additional 1-2 days for delivery of standard engraved items and an additional 3-4 days for delivery of monogrammed and hand-engraved items.

Currently, we are only able to accept online orders to shipping addresses within the United States and do not ship internationally. To ensure the secure delivery of your order, D1Gold does not ship orders to post office boxes. D1Gold is able to accept post office box addresses for your billing needs.

To inquire about shipments within the U.S. APO or FPO addresses, please get in touch with our Client Contact Center.

**More Information on Complimentary Shipping:**
Sales tax & engraving fees do not count toward the total amount. Complimentary shipping is only available for orders placed on the U.S. website for domestic delivery. In-store pickup is available at select store locations.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.